Cancellations and Refunds
- You can request cancellations and refunds by either visiting Federal Exchange branches or emailing us at support@federalexchange.ae.
- Please note that cancellations and refunds will be processed at the discretion of Federal Exchange.
- Cancellations and refunds will be processed only upon the customer’s request.
- Refund of service charges will be at sole discretion of Federal Exchange.
- Cancellations or refunds can take up to 14 business days to be processed where accepted and this solely depends on the counterparties which are beyond our control.
- Additional charges might apply for cancellations and refund requests.
- The channel of refunds will be decided by Federal Exchange depending on the payment method used during the original transaction.
- Federal Exchange reserves the right to terminate its relationship with customers in the event of any violations or instructions of applicable laws and institutional policies Any termination of the relationship will be informed to customers in writing with consideration of AML/CFT regulations of UAE.
- In the event of a product or service being expired or withdrawn from Federal Exchange notification of such changes will be communicated to the customer with a minimum of 30 days’ notice Federal Exchange shall categorize a customer as dormant if their identification ID has expired or if there has been no activity for a period not less than 365 days Customer profiles affected by the aforementioned reasons will be reactivated upon completion of Know Your Customer KYC renewals.
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